FULFILLMENT:

If we don't have all the products for your order in stock, we will fulfill your order in the next butcher cycle when your products are available.  This is usually in the next week.
Email Info@RandallLineback.com if you prefer a refund. We butcher one day a week. Due to the costs of shipping, we cannot split orders.

SHIPPING SCHEDULE:

We ship by FedEx Next Day Air and FedEx Second Day Air
Shipping Cost is automatically calculated by FedEx and shown on the Checkout page. Choose the Next Day or Second Day shipping option at Checkout.

We do not deliver Saturdays or Sundays
We avoid Saturday deliveries, as they have proven unreliable. Sunday is not available as a delivery day. To determine when your order will be shipped and received, please refer to the following tables.

FedEx 2Day Delivery Schedules
*To receive a same-week delivery, order by midnight Tuesday and choose 2Day delivery.
*PM is noon to midnight.

 

FedEx Standard Overnight Delivery Schedule
*To receive a same-week delivery, order by midnight Wednesday and choose Standard Overnight delivery.
*PM is noon to midnight.

 

SHIPPING POLICIES

Is a signature required for delivery?
No. All shipments are shipped with Signature Release. FedEx will deliver to the shipping address you listed on your order with no signature required.

Will FedEx ship to a Post Office Box?
No, FedEx will not ship to a PO Box.

Can you ship internationally or to Hawaii or Alaska?
No.

How will I know you have received my order?
You will receive an e-mail Confirmation of your order.

How will I know that my order has been shipped?
You will receive a Shipment Notice with a Tracking Number.

How can I Track my shipment?
Access FedEx Tracking on line and input your Tracking Number.

What shipping materials do you use?
We use a recyclable Kraft cardboard box. A reusable styrofoam box is inset into the cardboard box. All products are vacuum packed and frozen. Frozen chill packs are enclosed with the product (as is dry ice in hot weather), and air packs are included to keep the product from shifting. Ambient carbon dioxide is used to make dry ice, no additional carbon dioxide is created.

Can I touch or handle the Dry Ice by hand?
NO!!! Dry Ice must only be handled using tongs or heavily insulated gloves. Under no circumstances should Dry Ice be allowed to touch the skin!

 

DELIVERY AND STORAGE

What if my meat is thawed on arrival?
As long as your product arrives cool to the touch, it is suitable for consumption. When you receive your shipment, please place it immediately in the refrigerator or freezer.

How do you keep my product cold during transport?
We include freezer packs to keep the product cold during transport. During warm months, we also include Dry Ice, which often dissipates en route. Your product is shipped in a reusable styrofoam box that is inserted into a recyclable Kraft cardboard box. As long as your product is cool when it arrives, it is suitable for consumption.

What should I do if I want to prepare my Randall Lineback within 72 hours of delivery?
Place it in a refrigerator with a temperature of 40°F or below. It should be placed on a plate, ideally on top of a small cooling rack to allow air circulation.

Is there an optimal temperature for my refrigerator?
Yes, 40°F or below.

When I thaw or store Randall Lineback in my refrigerator, should I remove it from its vacuum pack?
No. Do not remove the meat from the vacuum-sealed package when thawing or storing in the refrigerator. Do place a plate under the package when thawing.

If I don’t want to prepare the meat within 72 hours, what should I do?
Immediately place it in your freezer. It should be stored in its vacuum sealed package.

What if the product is cool but the vacuum seal is broken?
If you intend to cook the product within 72 hours, store it in the refrigerator and consume as usual. You may place the product in your freezer in its packet, but it should be used within a month; otherwise, freezer burn may develop.

What should I do if the meat is not cool to the touch?
Do not consume it. Do not throw it out. Photo the package and product and email the "Contact" link at the bottom of this page within 24 hours of delivery. If the vacuum packaging is intact, please refrigerate pending communication with the "Contact" link below.

How do I properly thaw and prepare my Randall Lineback?
For thawing and cooking instructions, please click HERE.